Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who knowledge of call centres An analytical mindset At least 5 years of experience as a manager A matric certificate
minimum of 3 years hands on full stack development experience. Implementing a B2C (Business-to-Consumer) management Integrations - API • No SQL/cosmos DB • Umbraco experience 12 Month fixed term contract.
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who knowledge of call centres An analytical mindset At least 5 years of experience as a manager A matric certificate
technical skills, consulting, management and industry experience, gained at leading global and local companies systems ➢ Process any follow up action ➢ Perform all call resolutions related to assigned areas ➢ Develop for Cisco device information ➢ Log all telephonic calls ➢ SNOW: Proper updates on SNOW to be done daily NNMi: Monitor and conduct Incident Reporting ➢ Log calls where faulty network devices have been reported fault has been identified. (Area visit). ➢ Wire Centre Visits: (Make sure you have knowledge of the locations)
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix proactive Identification and remedy of User/Customer experience issues within the digital space using analytical Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and or Diploma in an IT related field or 2 years experience in an IT related field Good understanding of
or Diploma in an IT related field or 2+ years experience in an IT related field
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Experience with the following systems ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix
interfaces, and delivering exceptional user experiences that drive business goals. View our other positions align with brand guidelines and elevate the user experience Conducting user research and usability testing guides, and design patterns Executing overall User Experience strategy and obtaining organisational buy-in projects to achieve User Experience business objectives Following the user-centred design approach in designing using these insights to inform design improvements Matric and relevant qualification in Interaction Design
user experiences that drive business goals.6-month contract
OR
Minimum Technical Skills Minimum four years' experience in testing software solutions especially in a a financial industry Minimum five years' experience as a Manual Test Analyst Knowledge of executing automation Excel Knowledge and experience with software testing tools, i.e. Quality Centre, Quick Test Professional SQL Minimum two years practical work experience on HP Quality Centre test tool. Qualifications Relevant
interfaces, and delivering exceptional user experiences that drive business goals. Responsibilities: align with brand guidelines and elevate the user experience. Conduct user research and usability testing style guides, and design patterns. Requirements: Matric 3 year Degree/Diploma (Interaction Design, Graphic 5 years industry experience essential Previous working experience with User-centred design, interaction design, information architecture, or similar Experience with Incorporate market analysis, customer feedback