Transition and Service Delivery management teams to assist in the smooth transition and acceptance of new Asterisk telephony environment. • Basic knowledge of Asterisk. • Basic knowledge of Linux OS. • MySQL skills understanding structure. • Basic knowledge of of QueueMetrics troubleshooting. • Basic knowledge of of ViciDial proactively monitor Linux servers. • Trace analysis. • Basic scripting knowledge and how to read various languages protocol. • Packet capture. • Knowledge of VMWare. • Basic knowledge on Network switching & routing. (Mikrotik
first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin, System problem solving of user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches (Switches, Routers, Aircons and UPS) Assisting with uptime and monitoring of the IT infrastructure Occasionally Software - setup, repair, configure, troubleshoot Assisting with general tasks and administration of Ad-hoc calls assigned and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining
product support inquiries, encompassing user assistance, configuration adjustments, troubleshooting, required according to escalation guidelines. Perform basic builds/moves/additions and change requests from departments that meet the customers' expectations. Assists with the development of standards, and applies environments and equipment. Good understanding of basic PC and network routing & troubleshooting essential
future state processes. ○ Recommend improvements and assist in implementing changes to enhance efficiency and lifecycle, from initiation to implementation. ○ Assist in project planning, estimation, and tracking. and business processes. 7. Change Management: ○ Assist in managing changes to project scope, requirements implementing changes. ● Technical Understanding ○ Basic understanding of technology and software development
Preferable skills Basic understanding of networking & IT infrastructure Ability to multitask Basic HTML knowledge
/>EMPLOYMENT TYPE : Permanent
SECTOR : I.T
BASIC SALARY : Market Related
START DATE : A.S.A
position requires independent work, sharing work and assisting others with projects, the ability to document
gathering and testing of custom reports and dashboards Assist with data gathering, data mapping, and imports software development life cycle Understanding of basic project management principles Advanced English language
Hardware Proficiency in Radius Manager Software Basic internet support and telephonic troubleshooting
Linux (basic command line, networking, bash, services, configuration) both cloud and local Basic AWS /
Hardware Proficiency in Radius Manager Software Basic internet support and telephonic troubleshooting