About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Town
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership Working. working for our US customer. Hours: Monday to Friday, 37.5 hours, 15:00 to 23:00, 60-minute lunch
will be provided Office Hours: 08h00 – 17h00 Monday to Friday Please provide an indication of expected salary
field work might be required to assist with support calls.
S.H.I.E.L.D. digital territory
A seasoned agent who's been in the trenches.as a Senior Network
engineering practices
You're not just an agent; you're leading a team with extensive leadership
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If