Key Skills:
About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably on detail • Troubleshooting skills • Passionate about customer service Salary: On request The post Support Technician
systems across six countries, utilising a network of agents and shop owners. Coding is primarily done on the achieve company objectives in serving customers. This role calls for commitment to exceptional credit and making every effort to maximise value for customers. The salary is market related and compensation
field work might be required to assist with support calls.
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics and ultimately the companies objective to serve customers
We are looking for a candidate with during scoring process
knowledge base articles to aid the teams and customers alike and providing email and telephone based client base, resolving a wide range of technical customer issues and escalating support requests where necessary line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential. Providing 3rd line technical
defined standards. Objectives Logging and Managing Calls on Helpdesk Management System Microsoft Server OS 2016, maintaining and support Microsoft System Centre Configuration Manager (SCCM), Patch management and Researching Delivering Results & Meeting Customer Expectations Adapting and Responding to Change
Other
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets mail routing, and account management Logging customer queries and updating tickets with SLA time Remote
achieve company objectives in serving customers.
This role calls for commitment to exceptional credit
and making every effort to maximise value for customers.
The salary is market related and compensation