technical support engineers, and ensuring the highest level of customer support. Manage and lead a team of technical Creativity and project management skills Technical account management skills Ability to take initiative by and/or implementing special projects to improve the level of support offered by the entire Technical Support handle escalations. Can manage expectations at all levels of business. Manages multiple escalations simultaneously
Software systems delivery Ability to lead large groups of people to meet critical goals Ability to proactively
over the phone or remotely. Setting up new user accounts and profiles and handling password issues. Conducting
assistance with a sense of urgency, regardless of the level of incident. You will aim to exceed the clients