be:
and responsibilities include: Provide pre-sales technical assistance, install and configure the company's equipment in client offices, and follow-up with support as required. Install, maintain and troubleshoot Windows diagnose and solve hardware issues, replace parts as required. Manages proper building general maintenance and
Job Title: Technical Support Analyst
Employment Type: Permanent
TECHNICAL SKILLS AND SUPPORT REQUIRED:
Minimum 3-5 Years industry experience in technical administration.
Experience with ERP (SAP RESPONSIBILITIES:
Liaise with stake holders on technical queries.
Create and maintain Bill of Materials
Update and maintain the ERP system with technical detail.
Assist quality, production, internal internal and external sales with queries around technical content, drawings, parts or BOMs.
Manage detail orientated and technical.
Strong Communication skills required.
Quick thinker and
JIRA.
Dynamics 365 Support Technical Engagement Lead to join their team.
A Support Technical Engagement Engagement Lead is responsible for the support, maintenance, implementation of the design and the testing and maintenance
Key Responsibilities:
experience as a Technical Support Analyst, Service Maintenance Administration, Desktop Support Engineer, IT role
customer administrators to implement, maintain, and support the products in the customer environment. This remote
Implementation Projects
Act as technical lead on small to medium implementation projects
Discuss environment requirements with customer technical specialists including:
Storage
Migration projects
Product Support
First contact with customers on support related issues
Potential
/>Potential to move into a 2nd line support position in the medium term
Investigate product and environment
service offering. The successful candidate is required to provide accurate information to the customer Centre experience will be an advantage Other requirements Working knowledge of Banking systems/industry
Evolution super user will be an advantage.