We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful data entry skills Proficient in English 2 years' experience in a service desk role Ability to effectively coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, industry accepted customer experience metrics Relevant qualification or experience in Data Analytics/Process Analytics/Process management. 5 years' experience in Customer Service Experience in online customer journey mapping
/>Job Title: Automated Tester with API Experience
Employment Type: 6 Months
automation.
BACKGROUND AND EXPERIENCE REQUIRED:
documentation and handover to maintenance / call centre and accepting handover from presales for new 2 years' experience in a voice engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications certifications and experience Solid networking knowledge - installation, configuration, and maintenance of and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
you’ll do:
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
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