ong>Training Administration:
via the Helpdesk system, telephone and e-mail Provide timely and professional assistance to end-users Guide end-users through step-by-step solutions or provide clear instructions to help them resolve software timeously to end-users and team members Training On-boarding and training of end-users on iManage, inhouse styles Assist HR with operations staff skills audits Provide guidance on best practices for software maintenance Directory User training experience (MS Word, iManage) Minimum of 5 years experience on training/assisting
clients across various industries, implementing, training, and supporting financial modules of Sage Intacct the pre-sales team by conducting product demos. Provide ad hoc support to clients, identifying issues, solutions. Plan and conduct training sessions, preparing comprehensive training manuals. Collaborate with environment setup, configuration, data import, testing, training, and go-live support. Deliver exceptional customer concerns. Schedule and coordinate client meetings, providing regular updates on implementation progress. Gather
and securely. This role involves providing technical support and training to staff (both in person and remotely) and comply with security protocols. Provide user support and training as required. Manage and update the software is licensed and updated. Provide user support and training. Networking: Manage networks across
Service Desk Engineers provide IT end-user support on various components of an IT environment, including are expected to be professional, helpful and to provide assistance with a sense of urgency, regardless you will continuously better yourself through training and research to ensure that you are able to deliver as accurately as possible in our PSA Platform, providing complete resolution descriptions. Analyze issues a timely fashion. Provide support to clients on all supported applications. Provide regular updates to
of projects; Train users for UAT and obtain UAT sign-off on deliverables; Provide training manuals where necessary. Problem solving and decision making; Training and self-development. Requirements: Manual testing
Key Responsibilities:
wide-scale environments to bespoke solutions, and provide invaluable guidance to our internal R&D teams and applications using Java 8, Linux, and MySQL. Provide architectural designs and guidance to engineers Manage code promotion through all environments and provide weekly release notes to clients. Develop shell collaborating with client IT teams. Gather client training requirements for post-rollout platform operation direction for subsequent work streams. Prepare training materials for client capability building and platform
customer service, as well as product/technical training for new Lutron dealers. Co-ordination with the Lutron product line Development and maintenance of training documentation Efficient management of RMA processes based on the training that is provided by Lutron international. Confident approach to training of current
customer service, as well as product/technical training for new Lutron dealers. Co-ordination with the product line