comprehensive support for warehouse management. Be part of a collaborative environment, driving success technologies Flexibility to work weekends, public holidays, and willingness to travel internationally as
able to work shifts, after hours, and on public holidays
QUALIFICATIONS/EXPERIENCE REQUIRED:
time
scheduled overtime during weekends and public holidays. Required Minimum Education / Training Diploma escalate accordingly. Capable of multi-tasking, good time management and prioritisation of workload. Keen
Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.
- Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.
Willingness and ability to work on weekends and public holidays on implementation and operations (IT Support) preferred. Technical skills required: Ability to work as part of a team with the Agile Working Methodology. Level
quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting
technologies
commencement to completion within the scope; budget and time agreed. Projects could be associated with any discipline flexible and adapt to change, to work independently, part of a multi-disciplinary team
a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing of calls are resolved per day.
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds