Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
Kabana
Python)
- ITIL processes (incident, change, problem management)
- Any additional responsibilities assigned
and post go-live support
- Problem, Change, & Incident Management
- Applications Operations
scripting. Service Management processes (Problem Management, Capacity Management, Service Design, Incident
Nagios, Kabana End user support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow QUALIFICATIONS
investigating complaints; conducting tests; resolving problems. Manage all on site installation, repair, maintenance
Management
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azure Cloud, Linux and
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and