the upkeep of databases and data systems Detect, examine, and decode trends or patterns within intricate exceptional analytical abilities to compile, structure, examine, and present substantial data sets with precision
communication to team members to ensure App Support tickets are answered in timeously, and efficient manner ensure fast turnaround time on ticket resolution. Oversee the tickets to completion. Conduct scrum meeting ensure efficient handling of application support tickets. We prioritise customer satisfaction, addressing
qualification. Recognised Trade Test or Blasting Ticket. Computer Literacy (MS Office Suite). Minimum of
contact for user incidents and requests Managing tickets via ITSM platform Provide IT support to all users
qualification. Recognised Trade Test or Blasting Ticket. Computer Literacy (MS Office Suite). Minimum of
environments Respond (2nd-line) to and resolve support tickets in the Platform Engineering support queue. Identify
other related faults Acknowledge support request ticket(s) and accurately record, update and document progress issues and changes are recorded through the ticketing system Provide hands on escalation support for optimally without repetitive faults Maintain average ticket resolution of 48 hours, meeting, or exceeding SLA's
troubleshooting. Generation and update of tickets within the IT Support Ticket system utility for the purpose of
Instructional methods and techniques Assessment and/or examination methodologies Research methods, techniques, and/or Instructional methods and techniques Assessment and/or examination methodologies Research methods, techniques, and/or