Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any
Adhere to KPI structure Multi Skilled agent with outbound and inbound experience Ensuring that clients' adaptability to different personality types 1 year call centre experience in the igaming sector .
with prospective customers . Lisase with the Pre-sale ,Professional services team as well Channel services
& Market Penetration
REQUIREMENTS:
software and are in search of a strong pre-sales consultant . This individual will play a vital role in services team with proof of concepts (POCs) and sales team with tender responses. Key deliverables Prepare organisation in order to advance the sales cycle. Assist the sales team in generating revenue. Provide At least three years of experience in a pre-sales consulting role, preferably software solutions. Excellent
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage Make outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within with billing and settlement queries Assist with Sales leads/queries Assist with application queries Assist customers to provide installation and training Outbound calls to customers to provide feedback on queries / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
management for key aspects of the work of the Outbound Department. Ensure SQCCS requirements are met