X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your >
initiatives. Operations Develop and submit reports on service desk performance. Report timeously and accurately Resolve audit findings. Service Desk Assist with managing the Service Desk Participate in change review prior to distribution. Service Desk Performance Responsible for the Service Desk (SD) to operate in a professional for optimal performance are available for the Service Desk staff at all times at the applicable sites. relevant site. Responsible for ensuring that the Service Desk is able to support the changes made to the live
providing support for tickets logged on the ICT service desk
- Providing monthly and quality reports
reports on the performance of the service desk, computer systems, servers and network
Qualifications
providing support for tickets logged on the ICT service
desk
engineers, and collaborating closely with the Service Desk team to maintain optimal network performance networking Proven experience in both NOC or Service Desk supervisory roles. ITIL (Information Technology
QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support
Server, HTML, Git, JIRA (Bitbucket, Confluence, Service Desk, Projects). DUTIES: Work with client-server Experience working on JIRA (Bitbucket, Confluence, Service Desk, Projects). Able to analyse and extract requirements
management, preferably in a dynamic and fast-paced service desk environment
resolution. Reporting service escalations to Ubuntu Service Desk for any issues that cannot be resolved onsite
Technology Teams. External Vendors Primarily for Service Desk Management. Technical Skills: Good understanding