Our client in the Client Services BPO industry is currently looking for a Head of Operations , in Durban, Kwa – Zulu Natal. Responsibilities: Deliver operational KPIs to ensure contractual obligations are met. Ensure internal revenue budget targets and revenue growth targets are exceeded through a
To ensure the effective management of all aspects of the campaigns to ensure service delivery against client performance standards. Key Responsibilities (duties and expectations include but are not limited to) : - Ensure the successful delivery of Operational Targets according to client agreements: