Position: Laundry/Service Technician
Location: Cape Town
General Duti supplier to the customer – respect, honesty and dedication must always displayed to the customer and General
Description Position: Laundry/Service Technician Location: Cape Town General Duties: Daily/continuous supplier to the customer – respect, honesty and dedication must always displayed to the customer and General
Customer and Personal Service Knowledge of principles and processes for providing customer and personal
personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation
evaluation of customer satisfaction.
Sensory Evaluation - Knowledge of methods to conduct taste
products accordingly and consistently. Knowledge of Woolworths specific procedures and practices for sampling
specific processes, practices and standards to handle customer complaints.
SQA programmes.
Knowledge
t. production, productivity, quality, and customer-service standards.
and guidelines to uphold quality expectations of customer and company. Manage workforce planning to ensure order readiness, customer specs, speed trails, etc.) Ensure all TMC standards and customer commitments (i to ensure delivery of the required level of Customer Service. Apply WCM AM methodologies to ensure continuous
able to troubleshoot a variety of products at customer sites when needed to do so. Minimum requirements able to troubleshoot a variety of products at customer sites when needed to do so. Expanding company's and industry trends. Liaising and working with customers to determine their requirements and developing solutions to product issues and troubleshooting at customer sites by conducting factory trials. Formulating products. Driving new product and service opportunities for customers alongside the sales team. Developing
Satisfy the needs and service requirements of the internal and external customers. Manage all required communication skills. Computer literate. Team player. Customer orientated. Able to work in an ever changing fast
able to troubleshoot a variety of products at customer sites when needed to do so.
t. production, productivity, quality, and customer-service standards. Conduct audits, identify trend unit, eliminate errors, and deliver excellent customer service. Analyse and improve organisational process maintenance/operations. Track supplier pricing, rebates, and service levels (i.e. Plastic, can be expanded later). Communicate requirements. 6. Customer Relations Serve as the primary point of contact regarding customer issues related product quality, customer service, accidents, and mishaps on-site. Communicate customer issues with operations
t. production, productivity, quality, and customer-service standards. Conduct audits, identify trend unit, eliminate errors, and deliver excellent customer service. Analyse and improve organisational process maintenance/operations. Track supplier pricing, rebates, and service levels (i.e. Plastic, can be expanded later). Communicate requirements. 6. Customer Relations Serve as the primary point of contact regarding customer issues related product quality, customer service, accidents, and mishaps on-site. Communicate customer issues with operations