touchpoint • Resolve a minimum of 30 telephone calls per day • To respond to and resolve about 15 general/claim • To strive to have zero lost calls per day • To log all telephone calls received on the policy/claim when necessary • To achieve a minimum QA (quality standard) of 90% • Interacting with medical aids and medical manner • To always try and retain clients when they call in to cancel their policy • Medical Aid understanding servicing experience • 2 years proven client service/call centre experience. • Good time management • Proactive
touchpoint • Resolve a minimum of 30 telephone calls per day • To respond to and resolve about 15 general/claim • To strive to have zero lost calls per day • To log all telephone calls received on the policy/claim when necessary • To achieve a minimum QA (quality standard) of 90% • Interacting with medical aids and medical manner • To always try and retain clients when they call in to cancel their policy • Medical Aid understanding servicing experience • 2 years proven client service/call centre experience. • Good time management • Proactive
for an experienced Admin Assistant to support the Centre Manager with our Malls in the Northern Suburbs following but is not limited to: Report to the Centre Manager Handling all tenant correspondence Following complete invoice schedule. Answer office landline calls Keep contact list for tenants up to date. Tenant
for an experienced Admin Assistant to support the Centre Manager with our Malls in the Northern Suburbs following but is not limited to: Report to the Centre Manager Handling all tenant correspondence Following complete invoice schedule. Answer office landline calls Keep contact list for tenants up to date. Tenant
environment. Responsibilities: Customer Experience Call answering and messages taking Diary management and and initiatives as assigned by the Shared Service Centre Manager Local Marketing Create marketing collateral pressure with strong problem-solving skills Excellent standard of English grammar and spelling Diligent and efficient operates in a professional office environment. Standard work hours are Monday to Friday, 09:00 AM to 06:00
environment. Responsibilities: Customer Experience Call answering and messages taking Diary management and and initiatives as assigned by the Shared Service Centre Manager Local Marketing Create marketing collateral pressure with strong problem-solving skills Excellent standard of English grammar and spelling Diligent and efficient operates in a professional office environment. Standard work hours are Monday to Friday, 09:00 AM to 06:00
delivery is maintained to the highest possible standard. Strict SLA management and high-quality consistent Creating toner quotes STORES SYNERGY CALLS: Investigate toner calls – (Troubleshooting, placing orders quotes, tracking orders, assigning, and closing of calls. STORES DEVICE SWOPS Record FMA report daily. Record
delivery is maintained to the highest possible standard. Strict SLA management and high-quality consistent Creating toner quotes STORES SYNERGY CALLS: Investigate toner calls – (Troubleshooting, placing orders quotes, tracking orders, assigning, and closing of calls. STORES DEVICE SWOPS Record FMA report daily. Record
to customers Answer all incoming calls professionally Direct calls to various departments Take messages messages and ensure that all calls are followed up on Manage stationery requirements Maintain health and safety
to customers Answer all incoming calls professionally Direct calls to various departments Take messages messages and ensure that all calls are followed up on Manage stationery requirements Maintain health and safety