Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies and effectiveness in customer interactions Report on quality assurance assessment results Effective self-m
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treati
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies and effectiveness in customer interactions Report on quality assurance assessment results Effective self-m
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treati
Freddy Hirsch is currently looking for a administrative graduate to join the team. If you are highly organised and have a knack for administration then this is the perfect position for you. Basic administrative duties Assisting in the branch if help is needed Drafting reports Keeping track of all ad