As a customer service consultant, you will be acting as the front line of support for customers for both both online and in store and ensure customers are satisfied with the products, services, and features filing, photocopying, transcribing, and faxing. Customer Service: Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries Meeting daily to queries and complaints Communicating with customers through various channels, managing both emails
services, resolving issues, providing extensive customer service to local and foreign clients, managing
Drivers License and own transport.
3 years of Customer Facing experience in a selling type environment
appointments, and events.
Manager/MD and his/her primary role will be to assist customers on platforms such as Takealot and Amazon with new and existing customers Responding to all queries and complaints Providing customers with superior service communicating with customers Creating and maintaining a database for current and potential customers Preparing Preparing and sending quotes to customers Following up with customers on sales inquiries submitted and requested requisitions Preparing and sending invoices to customers Ensuring all online orders are paid for before
through meaningful data and ideas that empower customers to reach their full potential. This is the shape following: Processing of Purchase Orders from customers & invoicing/billing in SAP: Print purchase request & quotation, check if correspondences. (Customer purchase orders check vs SAP Right Quoting Tool validation Check stock with Logistics Department. Check customer payment terms (example 30 days, if not do proforma Acknowledge receipt of purchase and advise ETA to customer and also forward proforma invoice it not 30days
quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies efficiencies and effectiveness in customer interactions Report on quality assurance assessment results and teamwork Continuous focus on customer centricity (Treating Customers Fairly) Matric, with 2-3 years Energy Personal resilience Integrity and values Customer centricity Investigative Orientation Upholding
quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies efficiencies and effectiveness in customer interactions Report on quality assurance assessment results and teamwork Continuous focus on customer centricity (Treating Customers Fairly) Matric, with 2-3 years Energy Personal resilience Integrity and values Customer centricity Investigative Orientation Upholding
skills, friendly and outgoing.
Exceptional customer service skills.
Ability to work under pressure
include
Effectively communicating with customers on all aspects of the business, i.e progress on
regular telephonic follow ups with customers, canvass orders from the customer base.
Support and Compliance Manage customer centricity (Treating Customers Fairly) Effective self-management Attention to detail. Professionalism Teamwork Customer centricity Assertiveness Personal Resilience Taking years' experience quality assurance and coaching in customer service, sales, and completion of quality assurance
Support and Compliance Manage customer centricity (Treating Customers Fairly) Effective self-management Attention to detail. Professionalism Teamwork Customer centricity Assertiveness Personal Resilience Taking years' experience quality assurance and coaching in customer service, sales, and completion of quality assurance