OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
by discussing client requirements either via call centre or over e-mail advising on suitable options in
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
include
perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
and addressing complaints. Answering phone calls and calling customers and vendors to follow up on appointments and deliveries. Answer and direct incoming phone calls. Perform data entry and maintain accurate records
wner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders