The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team
Monthly service planning with the Technical team and sub-distributors
Distribute weekly service/repair schedule
Dealing with Agents, Sub-Distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
upselling additional services, resolving issues, providing extensive customer service to local and foreign
skills
A stable work history
Reliable and contactable references.
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Certificates (Matric or equal)
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
PowerPoint & Outlook).
administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) Pending) orders (automatically speeding up service).
     - Support in rolling out of SSA Standard
Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase
/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
CompetenciesAnalysis / Problem Assessment: Securing relevant information and identifying key issues
identifying cause-effect relationships.
Customer Service Orientation: Proactively developing customer relationships
resources.
Quality Orientation / Attention to detail: Accomplishing tasks through concern for all areas
communication and interpersonal skills and attention to detail, with the ability
to multitask and prioritize
and events effectively
- Strong customer service skills
- Problem solving skills to resolve
Etiquette
- Administrative skills
- Basic security awareness
VIP Guest Reception:
a high level
of hospitality and customer service. Coordinate VIP guest arrivals and departures,
business and VIP events are handled with attention to detail and professionalism, reflecting positively on the
responsibilities include providing exceptional reception services to VIP guests and providing Administrative support demonstrating a high level of hospitality and customer service. Coordinate VIP guest arrivals and departures, business and VIP events are handled with attention to detail and professionalism, reflecting positively on the Communication Liaison: Serving as a primary point of contact for VIP guests, Facilitating communication between personnel. Collaborating with security officers to ensure the safety and security of VIP guests during their
responsibilities include providing exceptional reception services to VIP guests and providing Administrative support demonstrating a high level of hospitality and customer service. Coordinate VIP guest arrivals and departures, business and VIP events are handled with attention to detail and professionalism, reflecting positively on the Communication Liaison: Serving as a primary point of contact for VIP guests, Facilitating communication between personnel. Collaborating with security officers to ensure the safety and security of VIP guests during their