The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team
Monthly service planning with the Technical team and sub-distributors
Distribute weekly service/repair schedule
Dealing with Agents, Sub-Distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
upselling additional services, resolving issues, providing extensive customer service to local and foreign
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
CRM system.
clearing which will reduce SSA's support department's burden.
     - This will allow administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) Pending) orders (automatically speeding up service).
     - Support in rolling out of SSA Standard
Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase
/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
identifying cause-effect relationships.
Customer Service Orientation: Proactively developing customer relationships
of Diesel Usage and Calculation
invoices and send POP and remittance advices to service providers. Ensure that the stationery room is adequately the heat pump/geyser and air conditioners to be serviced as required. Ensure that office carpets are cleaned Ensure that company vehicles are serviced regularly. Ensure that traffic fines are paid and claimed back
invoices and send POP and remittance advices to service providers.
Ensure that the stationery room
the heat pump/geyser and air conditioners to be serviced as required.
Ensure that office carpets
/>Ensure that company vehicles are serviced regularly.
Ensure that traffic fines are paid and claimed back