the Service Helpdesk. The Service Helpdesk Operator is one of the core functions of the Service Department Department where customer relationships are built and maintained. Receives all breakdown calls (via email more) Logs calls and send reference numbers to customer. Loading of calls and monitoring on Qlikview and Constant customer communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints ISO. Send out customer surveys. Assists with additional admin work (quotes & customer invoicing when
Operational Processes Implementation Assuring Excellent Customer Care & Satisfaction Ability to identify and consistent implementation of the experience at all times Needs to show customized precision in all work aspects refund sysaid requests Providing feedback regarding customer care requests - medical aids, patient requests with all types of people at different levels Customer Service Skills Relationship building skills Interpersonal conditions. Attractive Remuneration depending on Experience: upto R25000pm inclusive of a realistic sales
Operational Processes Implementation Assuring Excellent Customer Care & Satisfaction Ability to identify and consistent implementation of the experience at all times Needs to show customized precision in all work aspects refund sysaid requests Providing feedback regarding customer care requests - medical aids, patient requests with all types of people at different levels Customer Service Skills Relationship building skills Interpersonal conditions. Attractive Remuneration depending on Experience: upto R25000pm inclusive of a realistic sales
quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational operational efficiencies and effectiveness in customer interactions Report on quality assurance assessment results focus on customer centricity (Treating Customers Fairly) Matric, with 2-3 years experience as a Quality Energy Personal resilience Integrity and values Customer centricity Investigative Orientation Upholding
the Service Helpdesk. The Service Helpdesk Operator is one of the core functions of the Service Department Department where customer relationships are built and maintained. Receives all breakdown calls (via email more) Logs calls and send reference numbers to customer. Loading of calls and monitoring on Qlikview and Constant customer communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints ISO. Send out customer surveys. Assists with additional admin work (quotes & customer invoicing when
Support and Compliance Manage customer centricity (Treating Customers Fairly) Effective self-management Attention to detail. Professionalism Teamwork Customer centricity Assertiveness Personal Resilience Taking minimum of 2-3 years' experience quality assurance and coaching in customer service, sales, and completion
delivery of a high-quality administration and Customer service provided daily to patients, doctors, stakeholders regarding the management of daily activities for customers and staff. Will be responsible for the line management To ensure a friendly & efficient service to our customers, by effectively managing waiting times times and expeditiously attending to customer complaints. Must have extensive knowledge of Medical Scheme Qualification. Previous Managerial/Supervisory experience in a private healthcare environment is essential
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Operational Processes Implementation Assuring Excellent Customer Care & Satisfaction Ability to identify and consistent implementation of the experience at all times Needs to show customized precision in all work aspects refund sysaid requests Providing feedback regarding customer care requests - medical aids, patient requests with all types of people at different levels Customer Service Skills Relationship building skills Interpersonal conditions. Attractive Remuneration depending on Experience: upto R25000pm inclusive of a realistic sales
Operational Processes Implementation Assuring Excellent Customer Care & Satisfaction Ability to identify and consistent implementation of the experience at all times Needs to show customized precision in all work aspects refund sysaid requests Providing feedback regarding customer care requests - medical aids, patient requests with all types of people at different levels Customer Service Skills Relationship building skills Interpersonal conditions. Attractive Remuneration depending on Experience: upto R25000pm inclusive of a realistic sales