The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
prices for parts if required
Follow up with customers on quotes sent and not yet accepted
Technical
reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
if no response/feedback received
Monthly service planning with the Technical team and sub-distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) Pending) orders (automatically speeding up service).
     - Support in rolling out of SSA Standard overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.
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/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
quotations as per RFQ's received from the Field Service Engineer. Ensure correct pricing quoted per modality prices for parts if required. Follow up with customers on quotes sent and not yet accepted. Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer Team if no response/feedback received. Monthly service planning with the Technical team and sub-distributors weekly job/invoice tracker. Distribute weekly service/repair schedule. Dealing with Agents, Sub-Distributors
Us: Pace Auto Services is a leading provider of automotive repair and maintenance services, committed to to delivering high-quality service and customer satisfaction. We are currently seeking a detail-oriented Description: As a Parts Administrator at Pace Auto Services, you will be responsible for managing the parts timely and accurate availability of parts for our service team. Your role is crucial in maintaining efficient our technicians to deliver exceptional service to our customers. Key Responsibilities: Manage the ordering
greeting members and delivering exceptional customer service assistance.
Key Performance include:
underwriting standards and providing quality client service:
Maintain effective
underwriting standards and providing quality client service:
Maintain effective
through meaningful data and ideas that empower customers to reach their full potential. This is the shape following: Processing of Purchase Orders from customers & invoicing/billing in SAP: Print purchase request & quotation, check if correspondences. (Customer purchase orders check vs SAP Right Quoting Tool validation Check stock with Logistics Department. Check customer payment terms (example 30 days, if not do proforma Acknowledge receipt of purchase and advise ETA to customer and also forward proforma invoice it not 30days