Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between
hotel and restaurant reservations. Screening phone calls and routing callers to the appropriate party. Using
calendar, coordinating meetings and video/conference calls, and attending to any administrative issues as they
calendar, coordinating meetings and video/conference calls, and attending to any administrative issues as they
courteous, kind and friendly manner; – Handle incoming calls (landline and cell phone); – Manage business email
with visitors, customers, correspondence and phone calls. Ø Organizing of meetings, functions and conferences
team. Responsibilities Reception: Answering of all calls in a professional, courteous and efficient manner