a Spanish Customer Sevice Host based in Ceuta. Due to the geographical locations we service, please note clients You will be responsible for: Responding to customer queries by telephone, email and online chats in pertinent information into relevant databases Customer relationship building & management Problem shift Handling and taking full responsibility for customer related queries Performing extra tasks given by
Education:
- Higher Certificate / NQF5
Experience:
- Minimum 2-3 years related experience and/or training, or equivalent combination of education and experience.
Computer Skills:
- Proficiency in MS Office (Outlook, Word, Po
invoices are done timeously and efficiently. Maintain customer goodwill and to ensure all relevant documentation documentation and communication are sent to customers and to perform all necessary administration functions in
administrative tasks related to water treatment product and service sales.
Requirements:
strong>Customer service focused: committed to providing exceptional customer service and high
g>Duties:
>
At least 2-3 years of experience in a customer service role, demonstrating the ability to handle inquiries, resolve issues, and maintain high levels of customer satisfaction.
A degree in business administration Generation and Follow-Up
branch a recommendation; 2 years experience in customer service and marketing an advantage. Skills: Computer
Office; HR; PA to MD; Quality; holiday cover to Customer Services and potentially payroll. The Ideal Candidate:
;''s KPIs are met, and each and every customer is impressed.
Requirements:
·
Responsibilities:
· Ensure all customer orders are processed and ready for the warehouse with couriers utilised to transport products to customers.
· Produce reports and statistics regularly report, dead stock report etc).
· Verify customer and order information for correctness, checking requested merchandise.
· Receive and respond to customer queries if needed.
· Prepare invoice &