be able to prepare and present daily/monthly distribution reports with root causes and action plans
The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team
Monthly service planning with the Technical team and sub-distributors
Update and distribute weekly
weekly job/invoice tracker
Distribute weekly service/repair schedule
Dealing with Agents, Sub-Distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Monthly service planning with the Technical team and sub-distributors Update and distribute weekly job/invoice
upselling additional services, resolving issues, providing extensive customer service to local and foreign
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Monthly service planning with the Technical team and sub-distributors Update and distribute weekly job/invoice
PowerPoint & Outlook).
administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) Pending) orders (automatically speeding up service).
     - Support in rolling out of SSA Standard
Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase
/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
identifying cause-effect relationships.
Customer Service Orientation: Proactively developing customer relationships
quotations as per RFQ's received from the Field Service Engineer. Ensure correct pricing quoted per modality with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Monthly service planning with the Technical team and sub-distributors. Update and distribute weekly job/invoice job/invoice tracker. Distribute weekly service/repair schedule. Dealing with Agents, Sub-Distributors commence. Liaise with Technical Supervisor for Field Service Engineer availability and schedule appointment
route incoming phone calls Receive, sort, and distribute daily mail/deliveries Update calendars and schedule Excellent communication skills Strong customer service skills Qualified persons are required to forward