The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
quotations received from the Field Service Engineer
Ensure correct pricing quoted per modality, obtain
with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team
Monthly service planning with the Technical team and sub-distributors
Distribute weekly service/repair schedule
Dealing with Agents, Sub-Distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing quotations received from the Field Service Engineer Ensure correct pricing quoted per modality, obtain with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
upselling additional services, resolving issues, providing extensive customer service to local and foreign
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing quotations received from the Field Service Engineer Ensure correct pricing quoted per modality, obtain with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
CRM system.
Customer Service Agent, Midrand, Johannesburg. Company Name: Industrial Web Technologies. A Contract to Permanent post for an Administrator/Customer Service Agent required for the handling of customers and required skills. Must be open-minded, customer service oriented, focused on details and pedantic. Very
to recruit a Mail Service Assistant to work within our Group Facilities department. The role will be Received Deliver mail to Departments Outgoing Mail: Collection of Mail from Departments Daily handling and Dry Cleaning Accept and Document Payment for the service. Liaise with the Dry Cleaning collections team on incoming Rollertainers and deliver to right department. Policies and Procedures: Ensure that Policies and software relating to the mailroom Customer Service experience Good understanding of SLA's and Processes
clearing which will reduce SSA's support department's burden.
     - This will allow administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) Pending) orders (automatically speeding up service).
     - Support in rolling out of SSA Standard
Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase
/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
identifying cause-effect relationships.
Customer Service Orientation: Proactively developing customer relationships
of the design and development department data bases for all departments.