for the customer operations department, responsible for building customer operation and customer loyalty
Development and management of a customer loyalty programme for the brand and create lifetime activation goals).
Planning and execution of customer events. Support with project and event executions online and offline customer activities
Set up a scoring system for customers to recommend potential potential customers to purchase cars.
Manage all day-to-day activities associated with the overall
Africa
Who are we looking for: Client Service Director
What will you do :service, account management or a related role within a
advertising, customer support and customer relationship management for the compmany. Customer Perspective parties in the Region. (e.g., banks, cards issuers, service providers, etc.) that will deliver joint tactical and customer support. Collaborate with Brand & Retailing teams to deliver excellent customer service the offering to customers is delivered as proposed. Collaborates with Fiscal Services to ensure credit Alliance Bank sales team. Providing strong customer service focus to team Lead generation programs. Coordinating
advertising, customer support and customer relationship management for the compmany. Customer Perspective parties in the Region. (e.g., banks, cards issuers, service providers, etc.) that will deliver joint tactical and customer support. Collaborate with Brand & Retailing teams to deliver excellent customer service the offering to customers is delivered as proposed. Collaborates with Fiscal Services to ensure credit Alliance Bank sales team. Providing strong customer service focus to team Lead generation programs. Coordinating
impact. 2. We operate with integrity, treating our customers, partners, employees with honesty and respect our vision of creating opportunities for our customers, partners, employees and suppliers. Our YES4Youth something impactful The YES (Youth Employment Service) programme is a business-led collaboration with see if they're a good fit for our products or services. Support Sales Team: Prepare sales materials, About Our Products: Get to know our products or services inside out, including their features, benefits
impact. 2. We operate with integrity, treating our customers, partners, employees with honesty and respect our vision of creating opportunities for our customers, partners, employees and suppliers. Our YES4Youth something impactful The YES (Youth Employment Service) programme is a business-led collaboration with see if they're a good fit for our products or services. Support Sales Team: Prepare sales materials, About Our Products: Get to know our products or services inside out, including their features, benefits
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content limited to: Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content limited to: Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections policy to ensure brand exposure is optimised. Customer Care Call Centre Management Management of the ensure the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the the accurate and timely reporting of customer care department data to identify trends and issues and respond
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