deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing company policies and labour legistation. To timeously and efficiently resolve all customer queries in line at the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible
deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing company policies and labour legistation. To timeously and efficiently resolve all customer queries in line at the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible
prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication communication skills and strive to exceed customer expectations. Personal concierge shoppers are required attention to detail together with excellent customer service. Outstanding Personal Shoppers add value to the satisfaction of the customer Duties and Responsibilities : Helping customers make the best possible advice, guidance, and excellent customer service. • Supporting customers by fulfilling placed orders and
targets and identifying variances. Working with departments to create budgets and forecasts, and providing currency payments
delivering exceptional products and experiences to our customers. As an intern, you will gain hands-on experience pieces to marketing and delivering these into our customers’ homes. This internship will provide you with from the luxury retail industry across various departments who will impart their knowledge. Your manager
Maintain good customer relations and serve their rental and sales needs. Manage customer accounts and and keep customer payments withing their account terms. Deal with customer complaints and solve customer follow leads when possible. Generate and process customer and supplier related documents, quotes, sales internal and external communications relating to customers and branch. Manage all aspects relating to stock and machinery. Managing cash-ups and processing customer payments. Maintain accuracy of workshop in the
profitability.
• Reporting
• Ensure Customer Expectations are met.
• Review Mystery shopper
reports
• Reinforce a culture of service minded staff to ensure Customer satisfaction.
• Ensure repair
and a genuine desire and passion to solve our customers problems
Inventory (PSI) analysis Issue resolution to customers ON Purchase Sales Inventory (PSI) and Continuous
Inventory (PSI) analysis Issue resolution to customers ON Purchase Sales Inventory (PSI) and Continuous