Inform the customer immediately if there are any delivery delays Handle and document all queries and customer reports • Act on all non-deliveries regarding NDD's and ensure out on delivery • Manage and control RLOG returns and collections and ensure quality proof of delivery returned to RLOG • Manage the POD process, report daily • Open a handover register and ensure the driver sign's for each POD • Ensure customer satisfaction
Inform the customer immediately if there are any delivery delays Handle and document all queries and customer reports • Act on all non-deliveries regarding NDD's and ensure out on delivery • Manage and control RLOG returns and collections and ensure quality proof of delivery returned to RLOG • Manage the POD process, report daily • Open a handover register and ensure the driver sign's for each POD • Ensure customer satisfaction