operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO trade visits to check on customers and drivers. Skills Knowledge of customer service principles. Demonstrates and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or logistics
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO trade visits to check on customers and drivers. Skills Knowledge of customer service principles. Demonstrates and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or logistics
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
dispatching vehicles to meet operational needs and customer requirements. Data Analysis and Reporting: Collect with other departments, such as logistics, customer service, and maintenance, to optimize fleet operations
dispatching vehicles to meet operational needs and customer requirements. Data Analysis and Reporting: Collect with other departments, such as logistics, customer service, and maintenance, to optimize fleet operations
Goods in and put away tasks. Pick and pack of customer orders. Matric Valid Reach Truck Licence Mount
Submitting Cargo dues and Bills of Entry received from Customs department to Shipping line for bill release Requesting
Submitting Cargo dues and Bills of Entry received from Customs department to Shipping line for bill release Requesting