8 month transport
Providing outstanding customer service and support.
Managing customer orders for both local and and international customers.
Excellent communication skills, understanding of international logistics
Process customer orders accurately and efficiently.
Confirm order details with customers and address
Monitor order status and provide updates to customers.
Handle order modifications, cancellations
written. Ideally should have connections to representatives of the various airlines and their handling
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
way and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO drivers. Conducting trade visits to check on customers and drivers. Skills Strong Excel skills & chain and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or
Planners TV-33x, TX-12x. Interface functions are: 7. Support in checking for the correct transmission of weekly necessary) 9. Support in the tendering phase for new logistic Service Providers (LSP's) 10. Support in emergency relating business departments (in plant) in order to support material control Germany in any queries 12. Establish to conquer any unexpected problems timely 13. Support in Problem solving 14. Prioritising Sea Freight plants 16. Support in the establishment of the Supply Chain concepts for overseas supply 17. Support for the
Planners TV-33x, TX-12x. Interface functions are: 7. Support in checking for the correct transmission of weekly necessary) 9. Support in the tendering phase for new logistic Service Providers (LSP's) 10. Support in emergency relating business departments (in plant) in order to support material control Germany in any queries 12. Establish to conquer any unexpected problems timely 13. Support in Problem solving 14. Prioritising Sea Freight plants 16. Support in the establishment of the Supply Chain concepts for overseas supply 17. Support for the
Planners TV-33x, TX-12x. Interface functions are: Support in checking for the correct transmission of weekly necessary) Support in the tendering phase for new logistic Service Providers (LSP's) Support in emergency relating business departments (in plant) in order to support material control Germany in any queries Establish order to conquer any unexpected problems timely Support in Problem solving Prioritizing Sea Freight containers plants Support in the establishment of the Supply Chain concepts for overseas supply Support for the
Planners TV-33x, TX-12x. Interface functions are: Support in checking for the correct transmission of weekly necessary) Support in the tendering phase for new logistic Service Providers (LSP's) Support in emergency relating business departments (in plant) in order to support material control Germany in any queries. Establish order to conquer any unexpected problems timely. Support in Problem solving. Prioritizing Sea Freight containers
Responding to customer queries and requests; Secure new business; Ensure that rates quoted are accepted