qualification Logistics background an advantage Response centre background an advantage Excel experience should not limited to the following: Drivers will log calls for breakdowns or mechanical problems on the truck through the company app Drivers will log panic or call me through the company app The Responder will be breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
qualification Logistics background an advantage Response centre background an advantage Excel experience should not limited to the following: Drivers will log calls for breakdowns or mechanical problems on the truck through the company app Drivers will log panic or call me through the company app The Responder will be breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
/>Achieve agreed Customer Service turnaround standards
Ensure deliveries to Customers by the
agreed service standards
Monitor Customer service standards in the Call Centre /Internal Sales
Ensure the Warehouse operates within standard operating procedures
Ensure all complaints
assistant for a frozen food and grocery distribution centre. The role involves order picking and checking,
credit facilities, canvass planners, business calls reports, monthly sales reports, booking and lifting
departments.
attendance register and time keeping; • Customer calls; • Liaising with various departments within the
attendance register and time keeping; • Customer calls; • Liaising with various departments within the
find efficient routes. Act as the first point of call for drivers. Audit goods for inconsistencies or
customer expectations and upholding exceptional standards of productivity, safety, and quality. • Ensure deliveries/ collections • Ensure & maintain high standard of Service delivery (OTIF Report) • General Management discipline is always maintained • Maintain a high standard of housekeeping • Ensure daily planning of Linehauls
caused by Forklift downtime. Compliance of OHSA standards Assist with customer complaints. Coordinate monthly