and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
stics background an advantage
get A basic salary which includes medical aid (Discovery). You will have the opportunity to work with a
get A basic salary which includes medical aid (Discovery). You will have the opportunity to work with a
legal and health & safety requirements. 5. HEALTH AND SAFETY · Comply with the Health, Safety and functions under supervision operate in accordance with health, safety and environmental policies and procedures
legal and health & safety requirements. 5. HEALTH AND SAFETY · Comply with the Health, Safety and functions under supervision operate in accordance with health, safety and environmental policies and procedures
coordination and collaboration between control centre staff and other department such as operations, following protocols and procedures. Guide control centre staff and effectively manage critical incidents
company's quality control Checking dispatchers follow health and safety guidance Tracking and locating drivers their vehicles comply with regulations regarding health and safety Using specialist computer systems to
quality control
company's quality control Checking dispatchers follow health and safety guidance Tracking and locating drivers their vehicles comply with regulations regarding health and safety Using specialist computer systems to