addressing any issues that may arise, managing guest relations, supervising staff and coordinating with seamless stay for guests through planning of the guest journey and making contact with guests during their Dealing with and or escalating guest challenges/ complaints. Monitoring guest feedback received on check-out feedback via social media platforms. Ensuring all guest facing teams maintain a professional and polished closely with Finance and Reservations teams. Driving guest feedback to the relevant teams and scheduling training
addressing any issues that may arise, managing guest relations, supervising staff and coordinating with seamless stay for guests through planning of the guest journey and making contact with guests during their Dealing with and or escalating guest challenges/ complaints. Monitoring guest feedback received on check-out feedback via social media platforms. Ensuring all guest facing teams maintain a professional and polished closely with Finance and Reservations teams. Driving guest feedback to the relevant teams and scheduling training
excellent service, and hospitality to a high level of guest satisfaction Energetic, accountable, and team-oriented
excellent service, and hospitality to a high level of guest satisfaction Energetic, accountable, and team-oriented