Housekeeping team Implement and achieve daily team services and operational objectives Daily handovers and areas are maintained and look impeccable Daily maintenance reporting and following up Rostering and leave
Lodge and brand are taken to the next level of service standards. Overall responsibility for budget creation plan, including guest arrivals, departures, maintenance, food, special requests, allergies and dietary departments, Hospitality Manager to ensure the Lodge and service standards are always maintained, ensure costs and
equipment and utensils, reporting malfunctions or maintenance needs. Address any potential or actual issues maintain desired food cost percentage. Customer Service and Collaboration: Interact with customers to ensure special requests or complaints. Collaborate with service staff to communicate menu changes, dish availability
equipment and utensils, reporting malfunctions or maintenance needs. Address any potential or actual issues maintain desired food cost percentage. Customer Service and Collaboration: Interact with customers to ensure special requests or complaints. Collaborate with service staff to communicate menu changes, dish availability
maintained, liaise with both Housekeeping and maintenance departments to ensure 100% readiness. Maintain
maintained, liaise with both Housekeeping and maintenance departments to ensure 100% readiness. Maintain
Hospitality and Service Training Experience Hospitality degree beneficial Experience in the service industry lodge and brand are taken to the next level of service standards Assist the Hospitality Manager with the hosting Overall responsibility for implementing service and hospitality training plan Oversee and develop managers and Management team to ensure Lodge and Service standards are always maintained Responsible for agents and media, group bookings and events Support service delivery and training The post Operations Manager
Duties & Responsibilities High quality service delivery to guest which is consistent while upselling similar position in a 5-star property Must be guest service orientated and have good food and wine knowledge
Duties & Responsibilities High quality service delivery to guest which is consistent while upselling similar position in a 5-star property Must be guest service orientated and have good food and wine knowledge
have a passion for wine and outstanding guest service skills. Training of other restaurant staff; Ensure portfolio; Ensure that wine service area is set up and ready for service; Ensure that there is enough interpersonal- & communication skills; Strong customer service orientation; Ability to maintain a professional