and develop our team to deliver exceptional customer service, fostering a positive and collaborative work circumstances, such as staff shortages or unhappy customers. Conduct regular performance reviews in conjunction ensure adequate coverage during peak hours, maintain labour costs within budget, and lead by example during presentable environment. Deliver superior service and maximize customer satisfaction by responding efficiently and bar personnel Customer Service & Sales Oversee all aspects of customer service, ensuring a positive
Central Reservationist is responsible for assisting customers with bookings for accommodation, conferences, and other events, providing information about services and facilities, and processing reservations accurately efficiently. The ideal candidate will have strong customer service skills, excellent communication abilities Responsibilities: Answering incoming calls and responding to customer inquiries in a professional and courteous manner requests and accommodations. Dealing with any customer complaints or issues promptly and escalating,
Central Reservationist is responsible for assisting customers with bookings for accommodation, conferences, and other events, providing information about services and facilities, and processing reservations accurately efficiently. The ideal candidate will have strong customer service skills, excellent communication abilities Responsibilities: Answering incoming calls and responding to customer inquiries in a professional and courteous manner requests and accommodations. Dealing with any customer complaints or issues promptly and escalating,
External: Suppliers, Customers
Dimensions: (staff, financial)
No presentations and confirm and update menu and service costs for customer.
of hotel operations to ensure exceptional guest service and efficient management of daily activities at to ensure efficient flow of all hotel services and departments (front desk, housekeeping, restaurants Guest Experience: Collaborate with various departments to create and maintain exceptional guest experiences Ensure that high-quality guest services are provided by all departments, meeting or exceeding guest expectations Management: Work closely with the Head Office Accounts department and executive to develop and manage budgets for
of hotel operations to ensure exceptional guest service and efficient management of daily activities at to ensure efficient flow of all hotel services and departments (front desk, housekeeping, restaurants Guest Experience: Collaborate with various departments to create and maintain exceptional guest experiences Ensure that high-quality guest services are provided by all departments, meeting or exceeding guest expectations Management: Work closely with the Head Office Accounts department and executive to develop and manage budgets for
kitchen, ensuring the highest quality of food and service. This role involves menu planning, inventory management procedures.
Customer Interaction:
Financial in budgeting and forecasting for the kitchen department.
candidate will work mainly in the Conferencing department as well as managing the administration of bookings retaining existing clients by providing superlative services for their functions as the hotels main business payments
of hotel operations to ensure exceptional guest service and efficient management of daily activities at to ensure efficient flow of all hotel services and departments (front desk, housekeeping, restaurants Guest Experience: Collaborate with various departments to create and maintain exceptional guest experiences Ensure that high-quality guest services are provided by all departments, meeting or exceeding guest expectations Management: Work closely with the Head Office Accounts department and executive to develop and manage budgets for
managing all aspects of the hotel, including guest services, operations, revenue management, staff supervision Hotel General Manager will work closely with department heads to ensure efficient and effective management with guests to uphold the highest level of customer service. Responsibilities: Oversee all hotel operations and analyze market trends, competitive set, and customer feedback to identify opportunities for improvement hotel operations, revenue management, and guest service best practices. Ability to work effectively under