The Maintenance Manager at Birkenhead House is responsible for overseeing all hotel maintenance operations enjoyable stay
be responsible for ensuring a high standard of service, managing staff, and optimizing the restaurants feedback.
Customer Service:
Ensure excellent customer service is consistently delivered administrative tasks such as scheduling repairs and maintenance.
Prepare regular reports for ownership interpersonal skills. Excellent communication and customer service abilities. Solid understanding of restaurant management
Housekeeping team Implement and achieve daily team services and operational objectives Daily handovers and areas are maintained and look impeccable Daily maintenance reporting and following up Rostering and leave
controls;
checks
common areas, and rooms - Regular reporting of maintenance issues and damages for repairs is essential
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lodge and brand are taken to the next level of service standards. Assist the Hospitality Manager with hosting Overall responsibility for implementing service and hospitality training plan at lodge, including training and any other service and hospitality training as needed to ensure the service standards are achieved butlers, camp managers and Management team to ensure Service standards are always maintained Responsible for cutting edge and meet guests' expectations. Support service delivery and training at other properties as required
Hospitality and Service Training Experience Hospitality degree beneficial Experience in the service industry lodge and brand are taken to the next level of service standards Assist the Hospitality Manager with the hosting Overall responsibility for implementing service and hospitality training plan Oversee and develop managers and Management team to ensure Lodge and Service standards are always maintained Responsible for agents and media, group bookings and events Support service delivery and training The post Operations Manager