providing a customer-centric service from check-in to check-out. The ideal candidate should have experience hospitality hours. Duties: Manage guest check-ins and check-outs, ensuring a smooth and welcoming process Respond to additional guest requests such as booking airport shuttles, arranging transportation, and providing
challenges/complaints Monitor guest feedback received on check-out and digital platforms and drive feedback via on Front Office Procedures / SOP's Driving PIT check procedure (Pre/In/Post) and manage guest profiles preferences obtained through central reservations upon check-in/out Manage the monthly reconciliation of Front Front Office External Supplier Accounts (external airport transfers etc.) Manage O-status (zero balance)
challenges/complaints Monitor guest feedback received on check-out and digital platforms and drive feedback via on Front Office Procedures / SOP's Driving PIT check procedure (Pre/In/Post) and manage guest profiles preferences obtained through central reservations upon check-in/out Manage the monthly reconciliation of Front Front Office External Supplier Accounts (external airport transfers etc.) Manage O-status (zero balance)
accommodation’s operations, including guest reservations, check-in/check-out.
Requirements and Previous
office/reception
Checking of rooms, supervising of daily laundry activities.
Checking and maintaining bookings on GHM when required.
Guest check-ins and check-outs.
Work equipment distribution, maintenance
Ensure that a complete unit tour is done daily and check with the teams if everything is on the right track airlines. Ensure that a complete processing of flight check is done on all production steps dishwash / equipment packing / plating / tray set up / supervisor's flight check / loading to the unit / aircraft loading / Ensure conducted on a flight per Airline from the flight check on the floor to the final invoice weekly. Ensure equipment check is done a minimum of twice a month with a complete equipment processing check as follows:
Ensure that a complete unit tour is done daily and check with the teams if everything is on the right track airlines. Ensure that a complete processing of flight check is done on all production steps dishwash / equipment packing / plating / tray set up / supervisor's flight check / loading to the unit / aircraft loading / Ensure conducted on a flight per Airline from the flight check on the floor to the final invoice weekly. Ensure equipment check is done a minimum of twice a month with a complete equipment processing check as follows:
done
is a 10 Month position. MAINTAIN KITCHEN AREA: Check that the equipment in the kitchen is in working that they are ready to use throughout the day. Check standard stock of groceries and cleaning supplies ensuring that refreshments are well presented. Check that grocery supplies are utilized for official that they are always in a presentable condition. Check that adequate supplies of consumables such as tea
is a 10 Month position. MAINTAIN KITCHEN AREA: Check that the equipment in the kitchen is in working that they are ready to use throughout the day. Check standard stock of groceries and cleaning supplies ensuring that refreshments are well presented. Check that grocery supplies are utilized for official that they are always in a presentable condition. Check that adequate supplies of consumables such as tea
friendly and courteous demeanor.