operational governance, excellent customer experiences and service standards, as well as building strategic to ensure great memories for our customers. The Hospitality Services & Analytics Manager will be accountable for providing specialised analytics, and project services and support to enable the hospitality roadmap offerings (including F&B and rooms), and monitor customer experiences and feedback across business operations requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality
operational governance, excellent customer experiences and service standards, as well as building strategic to ensure great memories for our customers. The Hospitality Services & Analytics Manager will be accountable for providing specialised analytics, and project services and support to enable the hospitality roadmap offerings (including F&B and rooms), and monitor customer experiences and feedback across business operations requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality
destination management company, specializing in inbound travel to various African countries like South
Kenya, Tanzania, and Uganda. They provide tailored services and personalized consultations for both individual
quotations for all requested services
Make reservations for all requested services
Acknowledge and
respond to written requests from agents
Maintain communication with agents regarding reservation status
address any account queries
Arrange tour guide services as needed
Negotiate the best rates with preferred
This role ensures that our Food and Beverage services are of exceptional quality, offering outstanding
Competencies:
analyze market trends, competitor activities, and customer feedback to refine marketing strategies and stay maintain relationships with key clients, travel agents, and corporate companies
and monitor performance. Customer Service: Ensure a high level of customer satisfaction by addressing
and monitor performance. Customer Service: Ensure a high level of customer satisfaction by addressing
such as food preparation, safety protocols, customer service, and product knowledge. Demonstrate proper enhance their performance and ensure consistency in service delivery. Collaborate with store managers and supervisors
such as food preparation, safety protocols, customer service, and product knowledge. Demonstrate proper enhance their performance and ensure consistency in service delivery. Collaborate with store managers and supervisors
such as food preparation, safety protocols, customer service, and product knowledge. Demonstrate proper enhance their performance and ensure consistency in service delivery. Collaborate with store managers and supervisors