the leader in Inflight Catering is looking for a Customer Services Manager, to join our dynamic team. Ensure delay) / aircraft damage Ensure that a weekly account report is done and sent to the Commercial Manager communicated to all the teams Ensure that you respond to customer complaints with 48 hours of receiving it, and Profit and Loss(P&L's), are done by the Costing Analyst. Qualifications and Experience, Skills & Competencies Experience Skills Communication Assertiveness Customer Service Competencies Communication Management
optimum returns, operational governance, excellent customer experiences and service standards, as well as and partnerships with key stakeholders to ensure great memories for our customers. The Hospitality Services Services & Analytics Manager will be accountable for providing specialised analytics, and project services offerings (including F&B and rooms), and monitor customer experiences and feedback across business operations operations holding operational teams to account for required deliverables. This will be achieved through
Key Responsibilities:
the leader in Inflight Catering is looking for a Customer Services Manager, to join our dynamic team. Ensure delay) / aircraft damage Ensure that a weekly account report is done and sent to the Commercial Manager communicated to all the teams Ensure that you respond to customer complaints with 48 hours of receiving it, and Profit and Loss(P&L's), are done by the Costing Analyst. Qualifications and Experience, Skills & Competencies Experience Skills Communication Assertiveness Customer Service Competencies Communication Management
optimum returns, operational governance, excellent customer experiences and service standards, as well as and partnerships with key stakeholders to ensure great memories for our customers. The Hospitality Services Services & Analytics Manager will be accountable for providing specialised analytics, and project services offerings (including F&B and rooms), and monitor customer experiences and feedback across business operations operations holding operational teams to account for required deliverables. This will be achieved through
under extreme pressure
Key Accountabilities
Asset Management – Responsible Responsible for all stock and held accountable for all overages and shortages, prepare requisitions Standards are met
Customer Service – apply Customer service in a friendly and enthusiastic Train staff in Customer services, assist with customer queries and complaints, satisfy Customer needs and
accurate, correct & maintained.
Key Interfaces: (internal, external)Internal:
External: Suppliers, Customers
Dimensions: (staff, financial)
No direct employee management
Main Accountabilities:
implementing best practices, and delivering exceptional customer experiences across our restaurant outlets in Kenya optimize efficiency and consistency.
implementing best practices, and delivering exceptional customer experiences across our restaurant outlets in Kenya optimize efficiency and consistency.