fraudulent/fake/forged documents • To meet Service Level Agreement, AHT and quality targets • To report any KSFs over the month. • Attrition within target levels • Improvement in quality and productivity • Customer review of Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers Stay in touch with the Client at the Process Owner level on regular basis to review progress. • Ensure compliance fraudulent/fake/forged documents • To meet Service Level Agreement, AHT and quality targets • To report any
fraudulent/fake/forged documents • To meet Service Level Agreement, AHT and quality targets • To report any KSFs over the month. • Attrition within target levels • Improvement in quality and productivity • Customer review of Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers Stay in touch with the Client at the Process Owner level on regular basis to review progress. • Ensure compliance fraudulent/fake/forged documents • To meet Service Level Agreement, AHT and quality targets • To report any
supervisory support, second level escalation and delivering results as per Service Level Agreement targets. • External Quality Reporting • In addition to service levels, People, Process and Client Management will be supervisory support, second level escalation and delivering results as per Service Level Agreement targets. • External Quality Reporting • In addition to service levels, People, Process and Client Management will be
supervisory support, second level escalation and delivering results as per Service Level Agreement targets. • External Quality Reporting • In addition to service levels, People, Process and Client Management will be supervisory support, second level escalation and delivering results as per Service Level Agreement targets. • External Quality Reporting • In addition to service levels, People, Process and Client Management will be