experience through First Contact Resolution Call handling quality, including taking ownership of queries, Evaluate customer delight levels through Quality Assurance evaluations as well as Satisfaction Survey Experience in a service and/or sales-oriented call/contact centre is a necessity. Thorough understanding of sales generation and its impact on interaction centre success in the context of CRM strategy and vision
We're Urgently seeking Supervisor - Call Centre Agents - 6 Months Contract - Centurion. The purpose is ensuring the development and delivery of a high quality and efficient customer service operation that limits experience managing staff in customer support/ call centre environment. Punctual. Proven customer support
in Inbound / Outbound customer service contact centre role Ability to communicate in additional SA language
in Inbound / Outbound customer service contact centre role Ability to communicate in additional SA language