essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency managing contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma
FAIS full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an
FAIS full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an
bookings. Overseeing and managing the service Centre's scheduling and workflow. Informing customers of has previously worked for an aftermarket service centres such as BOSCH, e-Car, Car Service City, CARtime
stable track record Must be able to provide contactable references | 6 month's of payslips Salary Structure: (Only suitable candidates will be shortlisted and contacted within 14 days) Please send your CV to chanelgapconsulting
work under pressure Must be able to provide contactable references and pay slips Salary Structure: Negotiable (Only suitable candidates will be shortlisted and contacted within 14 days) Please send your CV to chanelgapconsutling
experience will be considered and contacted. If you are not contacted, kindly consider your application
requires quick responses to high volume multi tasked contacts with customers, not limited to email interactions