Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type dedicated to delivering exceptional customer experiences. They are committed to fostering a dynamic and customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions quality standards; Create and update customer experience reports; Analyze data to identify areas for improvement; PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in a quality role;
world-class shopping experience. Required: Grade 12 / Matric A minimum of 6 months’ experience cashier/till operations operations experience Computer literate – MS Office Sound numerical skills Strong command of the English
Town Southern suburbs. Experience required: At least 1 year’s supervisory experience at an inbound tour company senior consultant experience of at least 10 years Safari/inbound travel experience Excellent systems Excellent knowledge of Southern and East Africa Experience dealing with international clients and agents
years’ experience in the specified field. • Good knowledge of Tourism • Have effective experience in inbound
computer literate, must have customer care work experience. Matric Credit & Criminal Clear Must be computer
Afrikaans • 1 year call centre or customer service experience Key Competencies: • Knowledge in Computer Hardware