and DMs on social media. They’ll provide answers to questions and offer customer support. The goal, overall
Duties: Receive calls from customers and answer questions, receive complaints, or troubleshoot service
offered in place of expensive repairs. Answering customer questions about service outcomes and consulting various vehicle models. This helps answer basic customer questions and ensures accurate information is customer concerns and complaints. Ask clarifying questions to fully understand the issue and avoid making effectively to handle multiple tasks simultaneously, answer customer inquiries promptly, and meet deadlines
claims service effectively ● Ensure ALL calls are answered according to Contact Centre standards Job Requirements
adhere to the minimum standards for the position in question) your CV will however be placed onto our database
acknowledge clients even when you are busy, smile). Answer calls in a friendly professional manner. Accurately
into insights: You will need to ask the right questions to gather the necessary information, as you will
depending on the account allocated TBD in the interview stage (however flexibility is key)
4. Training: