North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
Requirements: •Matric or equivalent qualification •High level of computer literacy – MS Office •Minimum of 2 years perform under pressure whilst maintain high energy levels •Pay great attention to detail •Able to motivate and able to liaise / present / negotiate on all levels •Ability to adjust effectively with new processes Performance Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement •Responsible •Create status report for Customer Service or Key Account Managers •Assist with resolution of Debtors queries
date with new releases and promotions Requirements: NQF 4 Equivalent, Matric Certificate or Higher Willing
relationships with clients; – Managing client accounts using in-house systems (training provided) The
Desired Experience & Qualification Key skills ● 5 years experience in switchboard/reception ● Excellent
client service/client complaint environment Higher level managerial experience essential Advanced computer
will have: Proven experience in Customer Success, Account Management, or a similar customer-focused role
globe, you will need to take meetings outside of a 9-5 schedule, since our opportunities to connect as a automate them, even better Work closely with the accountant to oversee and manage the collection of annual This position is perfect for you, if: You have 3-5 years experience in roles with direct engagement with environment. You understand that this job isn’t always 9-5 and can plan your time and schedule around peak moments South Asia, and Southeast Asia may be required 4-5 times per year. Compensation Details The salary range
nsive support during incubation to ensure high levels of success in our dynamic operation
& Eng client base) -Matric / Grade 12 -Minimum 5 years recent inbound reservations experience in the