will oversee and optimize the customer success operations, driving efficiency and excellence in service Collaborate with cross-functional teams to align operations with customer success initiatives and business guidance and support to clients on compliance issues, risks, and proactive strategies. Team Collaboration: Foster platforms, identifying opportunities to streamline operations, and implementing best practices to improve efficiency
customer loyalty. Included in this role, will be risk management, some content development and attendance
per week at 8-9 hours shifts per day
3. Operational hours:24/7; 365 days per week
- Rotational Mondays Sundays include & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
- Specific operating hours may apply depending on the account allocated Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are subject to
Also Available Reception Typing Record keeping Operating switchboard Client services Data input and scanning
cancellations, negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on
Also Available Reception Typing Record keeping Operating switchboard Client services Data input and scanning
ensure high levels of success in our dynamic operation
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