Durban North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please a shift based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to of sale to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's expectations, goals and needs are met. Key focus is to support the client's product adoption, growth, and retention client facing role such as Client Experience or Technical Account Management role IT/Tech related experience
in a call center
Experience:
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reconciliation processes. Client Support: Provide strategic guidance and support to clients on compliance issues customers and products involve financial and technical aspects, so you should be apt to understand these
English languages
Workon airline reservations systems & handle voice calls in English & German written correspondence.
Fully paid product and systems training provided.
Daily interactions with only
Excellent Computer literacy & technical skills
No criminal record.
Flexibility
liaison – Confirming clients information on the system – Taking and placing of orders – Administration
liaison – Confirming clients information on the system – Taking and placing of orders – Administration
liaison – Confirming clients information on the system – Taking and placing of orders – Administration
satisfaction, and offering timely and accurate support. The agent will need to have strong interpersonal handle customer inquiries and complaints Customer Support experience Computer Literacy and proficiency in
provide answers to questions and offer customer support. The goal, overall, is to build both the engagement