externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline
externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline
Mentorship and team development (20%): coach the finance and risk team in effective dispute resolution strategies
Mentorship and team development (20%): coach the finance and risk team in effective dispute resolution strategies
commitment to collaborate with people effectively at all levels and across diverse cultures. R8500.00 to be reviewed
outbound calls promptly Always demonstrate an elevated level of customer service Adaptable: resilient person
outbound calls promptly Always demonstrate an elevated level of customer service Adaptable: resilient person
stakeholders, negotiate and implement individual service level agreements with various departments.
1.4 Manage internal and external stakeholders on a national level.
5.2 Facilitate development of the Contact